App 21 Privacy Policy — Your Data, Our Responsibility

App 21 places the highest priority on the privacy of users in Bangladesh and is committed to protecting your personal data. This privacy policy explains what data we collect, how we use it, and under what circumstances it may be shared with third parties. By using our platform, you are considered to have consented to the terms of this policy. This policy has been prepared in compliance with applicable data protection laws and regulations in Bangladesh. We review this policy regularly and update it as needed, so users are advised to visit this page from time to time.

When you register on app 21 or use the platform, we may collect various types of information. The main categories of data collected are listed below:

• Identity Information: Name, date of birth, national ID number, and other personal details provided at the time of registration.
• Contact Information: Email address, mobile number, and residential address within Bangladesh.
• Financial Information: Payment method details, transaction history, and account balance information.
• Technical Information: IP address, device type, browser information, cookie data, and logs of your activity on the platform.
• Usage Information: An analysis of which games or sections you use, how long your sessions last, and which features you use most.

We only collect information that is necessary for the proper operation of the platform, fulfilling legal obligations, and providing you with better service.

Collected data is used by app 21 for the following purposes. First, your identity information is used for account verification and management, ensuring the security of the platform. Second, payment information is used to process financial transactions and prevent fraud. Third, by analyzing your preferences and usage patterns, we provide more relevant content and offers. Fourth, contact information is used to provide customer support and resolve your complaints or queries. Fifth, we are required to retain and provide certain data to meet the requirements of applicable laws and regulatory bodies in Bangladesh.

App 21 never sells your personal data to third parties for commercial purposes. However, limited information may be shared in specific circumstances — such as with payment processing partners, identity verification service providers, and technical infrastructure operators. All such partners operate under strict confidentiality agreements and may only use the data for designated purposes. We are legally required to provide necessary information in response to valid requests from law enforcement agencies or regulatory authorities in Bangladesh. Certain data may also be disclosed to relevant authorities to comply with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations.

App 21 uses cookies and similar tracking technologies on the platform to help improve your browsing experience. Session cookies maintain your login state and avoid the hassle of re-authenticating on every page load. Persistent cookies remember your preferences and settings so you get a more personalized experience on future visits. Analytics cookies help us understand which parts of the platform are used most, which informs our service improvements. You can control or disable cookies through your browser settings, though doing so may prevent some platform features from working correctly.

As a user of app 21, you have several important rights over your own data. You can view and, if needed, correct the information stored in your account at any time. Contact our support team to update any incorrect or incomplete information and we will make the correction as quickly as possible. You may request to close your account, though certain data may need to be retained for a specified period due to legal obligations. You also have the option to opt out of marketing communications — this can be done via the unsubscribe link in emails or through your account settings. For any complaints or questions related to data protection, contact us directly.

To protect your data, app 21 uses industry-standard security technologies including SSL/TLS encryption, firewall protection, and regular security audits. Sensitive data such as passwords and payment details are always stored in encrypted form and no staff member can view this information directly. Your data is retained only for as long as necessary — for active accounts, throughout the lifetime of the account, and for closed accounts, for the period required by law. In the event of a data breach, we will notify affected users in a timely manner in accordance with applicable law. Our security team monitors systems 24/7 to detect and prevent any unusual activity immediately.